Payment
- You have to pay for your product in full to receive your digital product electronically. Add your order to the cart, by clicking the Add to Cart button on the digital publication you want, and process your order through the checkout. You will be sent an email with a link to download your digital publication.
- Payment is accepted via Paypal (you can use a credit card with Paypal, even if you do not have a Paypal account) through our online shop
- Paypal account and credit card information is not stored by Growing Home on our website or servers
- Please refer to Paypal’s User Agreement and Privacy Policy or other Legal Agreements
Refunds
- No refund for ‘change of mind’
- If you have accidentally ordered multiple copies of the same digital product(s), please contact me to arrange a refund on the purchase price of the excess digital products, minus a transaction fee, if applicable
BEFORE YOU BUY
- Sample pages may be provided to give you information about the product before purchasing. If you have other questions, please contact me before purchasing on bec @growinghome.com.au
- Please note that some Growing Home digital guides will cater to an Australian audience. Please contact me before purchasing if you would like more information on this.
Delivery
Digital products are delivered electronically. You will not receive a printed or physical product. After the payment is processed, you will be sent an email with a link to download your digital publication.
Digital goods are downloaded by the user to their own electronic device, such as computer or mobile device. Please be aware there may be risks associated with downloading any software and digital goods.
Should you have any technical problems downloading any of our digital products, please contact us on bec@growinghome.com.au so we may try to assist you.
Technical Difficulties
If you believe there is a technical issue with your order, payment or delivery of your product that Growing Home is responsible for, please contact bec @growinghome.com.au with details about the issues, or transaction.
Please note, if you have not received an email from us that you were expecting, you may try searching for missing emails in your Other/ Junk folder in your email account.
We cannot be responsible for issues with your Paypal account, email account, storage, electronic device failure or technical issues from the user end. It is the responsibility of the user to contact their own financial and technical providers in these circumstances.
Free Products
Whether you pay for a product, or have received it as part of a give away or free gift from Growing Home, the same terms and conditions apply. If you received a product without providing any payment (i.e. as part of a give away or free gift), there is no refund, exchange or store credit for these products.
Other Terms and Conditions that apply to Sales
Please refer to the Disclaimer, Privacy Policy and Use of Cookies Policy as outlined on this page.
Contact and Business Hours
Please contact Bec on bec @growinghome.com.au
Our business hours are approximately Monday to Friday 1000 to 1400 AEST. I will attempt to reply to your email promptly, but please be aware there may be times I am unavailable.
1.Copyright
1.1 Copyright © Growing Home, 2018. All rights reserved. All trademarks and trade names are proprietary to Growing Home and must not be downloaded, reproduced or otherwise used without the express written consent of Growing Home.
1.2 This website, and products sold by Growing Home, contain material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website and products. Any reproduction of the website’s material, or any digital publications or products, is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
2. Access
2.1 You may access and display Growing Home guides, digital publications and other materials on your computer, monitor, mobile phone or other video display device, and make one printed copy of any whole page or pages for your personal use only. Information on this website, guides or digital publications are not for public display, reproduction, distribution or resale, and anyone found breaching these terms, whether intentionally or not, may be liable.
2.2 Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 (Cth) (or any other applicable legislation throughout the world), or as otherwise provided for herein, you may not use these materials in any manner without the prior written permission of the copyright owner.
2.3 Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website or products being temporarily unavailable due to technical issues beyond our control.
3. Limitations of Content
3.1 Growing Home and the author have used reasonable care and skill in compiling the content of these materials. However, Growing Home makes no warranty as to the accuracy or completeness of any information contained therein nor does Growing Home accept responsibility for any acts or omissions in reliance upon these materials.
3.2 The content of this website is for your general information and use only. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
3.3 These materials are intended to be a guide only and no part is intended to be advice, whether legal or professional. It is subject to change without prior notice. All persons are advised to seek professional advice to keep abreast of any legal or other reforms and developments.
3.4 This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.
4. Limitation of Liabilities
4.1 To the extent permitted by applicable law, Growing Home, its employees, agents and consultants exclude all liability for any loss or damage claims and expenses including but not limited to legal costs, indirect special or consequential loss or damage (including but not limited to, negligence) arising out of the information in the materials. Where any law prohibits the exclusion of such liability, Growing Home limits its liability to the resupply of the information.
4.2 Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages. You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
4.3 You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website. In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
4.4 This agreement and this website are subject to the laws of Australian Capital Territory and Australia. If there is a dispute between you and Growing Home that results in litigation then you must submit to the jurisdiction of the courts of ACT, Australia.
5. Disclaimer Specific to Recipes
5.1 I have used reasonable care and testing when creating recipes, however, due to variations in ingredients, equipment, measurements and skill, Growing Home cannot guarantee the results or outcome for users.
5.2 The user is responsible to ensure the recipes, ingredients and materials they use are suitable to handle and consume, in regard to any allergies or dietary requirements.
5.3 The information and materials on this website, or any digital publications bought from this website, are intended to be a guide only and not intended to replace professional consultation, whether regarding nutritional or medical advice, diagnosis, or treatment.
6. Disclaimer Specific to Guides
6.1 I have used reasonable care and testing when creating guides, however, due to variations in location, equipment, measurements and skill, Growing Home cannot guarantee the results or outcome for users.
6.2 The user is responsible to ensure the materials, equipment and instructions they use are suitable to handle in terms of food safety, preserving, gardening, backyard livestock and other urban homesteading safety.
6.3 The information and materials on this website, or any digital publications bought from this website, are intended to be a guide only and not intended to replace professional consultation.
1. We respect your privacy
1.1. Growing Home respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2. “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1. Growing Home will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in comments, contact form, mail list subscribe forms, or other forms on this site.
2.2. You may provide personal information such as your name, phone number, address and email address, credit card and bank details to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
3.1. Growing Home collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, and when we provide our services to you. This may include, but not limited to, email subscription, emails, contact form and comments. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
4. Use of your personal information
4.1. Growing Home may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2. Growing Home may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
4.3 We may use your email address to send information and updates pertaining to your order. It may also be used to respond to your inquiries, questions, and/or other requests. If you decide to opt-in to our mailing list, you will receive emails that may include business news, updates, related product or service information, etc from Growing Home. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via our Site.
5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Growing Home, www.growinghome.com.au, its customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
6. Security of your personal information
6.1. Growing Home is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. This site has a positive SSL certificate in place.
6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
7. Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). You will need to prove your identity. Please note, the access we have to your personal information obtained using third party providers may be limited. A reasonable administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you, or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at bec@growinghome.com.au.
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to bec@growinghome.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
9. Changes to Privacy Policy
9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.
1. Collecting information
1.1. When you visit our website (www.growinghome.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service to you. There are various ways this is collected.
2. Cookies
2.1 This website uses cookies to enhance user experience. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies allow our site to know if your computer or device has visited before. There are various types of cookies which may be used.
2.2 This website uses cookies to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience.
2.3 This website uses cookies to analyse website traffic and help us provide a better website visitor experience, as well as ensure marketing you see online is more relevant to you and your interests. In addition, cookies may be used to serve relevant ads to website visitors through third party services, such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.
2.4 Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website and some parts of the site may not function properly.
2.5 Our site has cookies from various third party providers, including but not limited to, Google, Facebook, Vimeo, Paypal, Woocommerce, Mailchimp, Mailmunch, Easy Social Share and WordPress.
3. Disclaimer regarding third party sites
3.1 Our site may have links to other websites not owned or controlled by us. Please be aware that Growing Home is not responsible for the privacy practises and cookies of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements and cookie policies of each and every website that collects personal identifiable information.
4. Google Analytics
4.1 Google Analytics may be used to collect information about how people use this website. The information we obtain from Google Analytics helps us understand user needs so that we can offer a better user-experience.
4.2 Google Analytics uses cookies to collect information about which pages you visit, how long you are on the site, how you got there (for example from a search engine, a link, an advertisement etc.) and what you select. Information collected by the cookies (including your IP address) is transmitted to and stored by Google on servers in the United States.
4.3 Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
4.4 By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.
